Membership Terms

Membership Terms

In joining I authorisation & agreement is given to the following:

Membership is on an annual basis, subscription be deducted from my NHS salary or paid in full upon joining.

i.e. Staff Services membership fee of £65 is paid in advance or the £65 fee is deducted in intervals of £1.25 weekly.  it being is non-refundable and may be varied. That deduction to continue when moving between Trusts. (For administration reasons minimum membership is for 1 calendar year, annually, from 1st January to 31st December. Subsequent years renewed automatically from 1st January). If joining at any time in the year membership applies for the remaining part of the that year and subsequent year.

Please note: Staff Services facility works with the cooperation and agreement of Salary & wages Department hence governed by our arrangement with them which only allows appropriate cancellation requests to be accepted and processed 10th November to 10th Dec. This is required primarily to allow for workflow pressures and enable Salary & Wages Dept to process cancellations in time before the start of subsequent year. 

  Contact details being used to receive updates from Staff Services and our service providers of latest benefits. In order to receive correspondence / Benefits delivered to the correct address, please keep Staff Services informed of contact address changes. It is a member’s responsibility to inform Staff Services of any change of work address.  All correspondence will be sent to address supplied.  If replacements are required a fee of £10 will be applied. Any administration costs will not be refunded.

In regard to publicised material & when joining Staff Services: All offers, services and facilities are subject to change and availability.

It should be noted that Salary and Wages Dept do not respond to Membership queries or cancellation requests and will be referred back to Staff Services.

After 31st December it is taken that the new membership year has begun as members can avail of the full range of benefits

Covid19 crisis, discounts from certain venues will not be available on a temporary basis. However many now offer extended online purchase. 

Any of our partners that have had to close temporarily will still be offering NHS discounts on their return and reopening soon.

Membership by Direct Debit

Membership subscription is non-refundable and may be varied. deductions will continue when moving between trusts (Minimum membership is for 1 calendar year, annually from 1st January to 31st December. Subsequent year renewed automatically, cancellation requests only processed 1st December to 31st December), Cancellation is made via the Staff Services office only. Communication from Staff Services and service providers of latest benefits will be emailed on a regular basis. Every effort is made to keep members’ details up to date, but the onus is on the member to keep us informed of contact address changes, otherwise we cannot guarantee correspondence / Benefits Directory to be delivered to the correct address.

Update of address

Members please remember to keep us up to date with any changes to your address as we cannot guarantee you will receive future information, card or benefits book.
New membership card & book pack will be sent to the work address as supplied or updated by the member. If a member has subsequently changed address please check ASAP at their previous address as supplied to Staff Services. This is where membership pack will have been sent. If the member has not informed Staff Services of updated address we can supply replacement card & book at cost (see below).

Lost or replacement card or book

Please note replacements cards or books are available at minimum charge of £5 each, payable via cash or paypal and can be obtained by contacting our office

Competition terms and guidelines


  • Competition details form part of these terms and conditions
  • Entry is open to residents of the UK except employees (and their families) of Staff Services, its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.
  • The entrant(s) must be aged 18 or over.
  • Proof of identity and age may be required.
  • Use of a false name or address will result in disqualification.
  • All entries must be made directly by the person entering the competition.
  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.
  • No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
  • The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
  • The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas. Prizes are subject to availability and the prize suppliers’ terms and conditions.
  • The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
  • The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by STAFF SERVICES relating to any post-winning publicity.
  • Unless stated otherwise all postal entries must be made on the relevant coupon or form printed in the magazine.
  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
  • Confirmation of the prize will also be made in writing to the winner(s).
  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
  • The provider of the prize is specified within the promotional material.
  • The Promoter is Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB
  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.
  • A list of winners will be available by writing into the publisher of the magazine or website at the Promoter’s address no earlier than six weeks (unless otherwise stated) after the close of the competition. Only the surname and county of the winners will be disclosed.
  • Where a coupon or token is necessary for entry, residents of Northern Ireland only may send a stamped self addressed envelope to Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB for a free copy of such token or coupons.
Refer A Friend

If you’re an existing member of Staff Services and know a friend / colleague who’s interested in saving money, you can obtain a £10 gift voucher, for M&S, if you recommend them to join Staff Services.

When your friend or colleague, who has signed up to Staff Services, has been deducted their first monthly subscription you will be sent your M&S voucher.

At the time of the application you must have been named on that application, online or hard copy, as recommending.

No recommendation can be accommodated / added retrospectively.

You will be sent an email asking you to confirm your correct work address, any voucher cannot be sent until address is confirmed.

The M&S voucher will then be posted to you. This scheme cannot be used in conjunction with any other promotional benefit offered. It is not limited to NHS staff.

The scheme is not limited to recommending only one friend.