F.A.Q

Registering Card:

How to download the app and register

-Go to App Store or Google Play
-Simply Search for ‘Membership Plus’
-Hit Download (It’s Free)
-Sign in using email address & password
-Browse offers on the go

How to use the app in each function

-View over 1000’s offers
Search for your favourite offers or find somewhere you can save with Staff Services.

-Find offers on the go.
Whether you are out and about or relaxing at home, see what offers are close to you.

-View offers by category
Ranging from Health and Beauty to Accommodation

-My Offers
Keep track of the offers you have used or save new offers to My Offers so you can come back to them again and again.

-Free to download
Download today on the App Store or Google Play
Simply search for Membership plus.

How to use the vouchers

-Login to membership plus website www.membershipplus.co.uk/staffservices
-Simply print the voucher from the offer page
-Present it to the merchant along with your Membership plus card.

On the printed voucher there is a unique security code which links to your membership card. Merchants may record this to ensure that vouchers are being securely used by members.

How to obtain shopping cards

Your discount is available by purchasing a pre-paid Shopping Card in advance via the Membership Plus website.

How to order Shopping Cards:

  1. Browse through the available offers by using the search bar or by clicking on the ‘Shopping Cards’ tab on the website, and select the retailer of your choice.
  2. Create a quick account on our dedicated Shopping Card website by following the on-screen instructions. If you have visited the website before, then simply login using your username & password.
    (NB you may have used a different log in username a password for the store/ gift cardssection)
    -If this is your first time, then you will need to register using the registration code.
  3. Load credit onto your chosen card and your discount will be applied. -Your discount will be applied when adding the gift card to your shopping basket.
    -Your gift cards will then be sent to your home address ready for you to use in store.
    We suggest you order more than one card at a time as the small postage will be the same
  4. Receive your Shopping Card in the post or your digital code in your email inbox.
  5. Use your discounted Shopping Card in-store or online to purchase goods from the retailer.
  6. The majority of cards are reloadable meaning you can save each time you top up, and an increasing number are now available as digital codes saving you even more money and time!

Please note:  

There are great savings to be made, especially off grocery shopping but members need to order a shopping card for the specific retailer from the Membership Plus website, not just walk into Tesco, M&S etc with the Membership Plus card. Members need to order a shopping card for the specific retailer from the Membership Plus website.  www.membershipplus.co.uk/staffservices

Orders over £200 must be placed over the telephone.
A small postage cost applies for physical cards, however reloadable cards do not incur further postage costs when topping up. There are no postage costs for digital codes.
Visa/Mastercard Credit Cards incur a 1.2% handling charge and American Express incurs a 2.85% processing charge. Debit card, bank transfer or cheques incur no fees. The above fees are correct at the time of print but may be liable to change.

To find out more and purchase a discounted Shopping Card, visit:

www.membershipplus.co.uk/staffservices

What to do when you receive the store/ gift cards

-Your gift cards will then be sent to your home address ready for you to use in store.
-Once you receive store/gift cards they are activated and ready to use.
-To reload use the same process as you followed obtaining the card originally,
-Tick the box marked ‘Reload an existing card’.
-At checkout you need to enter the card number you wish to reload.
-Click on ‘where is my card number’ to ensure that you have entered correct number.
-Proceed to payment.
-Allow 2 working days for funds to be reloaded.
You will be sent confirmation Email and all your other card balances

How to Recommend a Friend

ON LINE http://www.staffservices.co.uk/signup/signup.php
-When your friend or colleague is completing their application form, have them put your name in the recommended by box.
ON APPLICATION FORM Write  on top of form recommended by yourself (your name)
Nb one application cannot recommend an other to join and visa versa. Only 1x£10 voucher will be issued.
£10 voucher will be issued to the person recommending when the recommened person has been processed via Salary & Wages and first deduction received by Staff Services.

Recommend 3 or 5 friends /colleagues.
-When your friend or colleague is completing their application form, have them put your name in the recommended by box with the number 2, 3, 4 or 5 as appropriate.
-All 3 or 5 must be completed applications in a 2 month period.
-When the recommendation is processed via Salary & Wages we will send you out your voucher/cinema tickets/etc.
All offers are subject to availability and cannot be used in conjunction with any other offers. Offers may change throughout the year. To receive these offers, you must be a paying member of Staff Services.

Membership by Direct Debit

Membership subscription is non-refundable and may be varied. deductions will continue when moving between trusts (Minimum membership is for 1 calendar year, annually from 1st January to 31st December. Subsequent year renewed automatically, cancellation requests only processed 1st December to 31st December), Cancellation is made via the Staff Services office only. Communication from Staff Services and service providers of latest benefits will be emailed on a regular basis. Every effort is made to keep members’ details up to date, but the onus is on the member to keep us informed of contact address changes, otherwise we cannot guarantee correspondence / Benefits Directory to be delivered to the correct address.

How to SAVE from salary – (Saving Scheme) FOR ANY BANK or BUILDING SOCIETY

-Visit www.staffservices.co.uk/finance/savingsmain.php
-Print off Staff Services Saving Form
-Fill in the necessary details and return to Staff Services office, D Floor Tower Block BCH.
-Or phone the Staff Services office on 02890638648 to arrange the form to be sent to you.
-Call into our office at D floor, the Belfast City Hospital to complete form.
-Email us at admin@staffservices.co.uk and we can email you the form.
-Once set up, savings can begin.

Does paying into staff services affect my pension

The answer to your question is that it does not affect your pension.

Your subscriptions are deducted from your NET pay, after statutory deductions for Pension, tax and NI. Staff Services is deducted at £4.95 per month.

If you join us and use the card and savings actively, you will NOT lose any money, rather save hundreds per annum on all kinds of everyday transactions.

If you chose to get a car through Staff Services, the payment is taken after statutory deductions from salary, so again, no impact on pension.

If you were to use the salary sacrifice scheme operated by the Trust, then this does have a pension impact, for example in the car deductions are taken from gross salary, therefore if you multiply the car payment by 12, then your gross salary will be reduced by the same amount each year that you pay for the car.

I hope this explains the situation for you, but if you have any other queries, please do not hesitate to contact us again, we are here to help members SAVE

Update of address

Members please remember to keep us up to date with any changes to your address as we cannot guarantee you will receive future information, card or benefits book.
New membership card & book pack will be sent to the work address as supplied or updated by the member. If a member has subsequently changed address please check ASAP at their previous address as supplied to Staff Services. This is where membership pack will have been sent. If the member has not informed Staff Services of updated address we can supply replacement card & book at cost (see below).
.

Lost or replacement card or book

Please note replacements cards or books are available at minimum charge of £5 each, payable via cash or paypal and can be obtained by contacting our office

Membership Terms

I authorise & agree the following: Membership subscription be deducted from my NHS salary, it being is non-refundable and may be varied. That deduction to continue when moving between Trusts. (For administration reasons minimum membership is for 1 calendar year, annually, from 1st January to 31st December. Subsequent years renewed automatically from 1st January). Other non-salaried membership by agreed deduction (DD , PayPal etc.) My contact details being used to receive updates from Staff Services and our service providers of latest benefits. In order to receive correspondence / Benefits Directory be delivered to the correct address, keep Staff Services informed of contact address changes. See Terms and Conditions.

Competition terms and guidelines
  • Competition details form part of these terms and conditions.
  • Entry is open to residents of the UK except employees (and their families) of Staff Services, its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.
  • The entrant(s) must be aged 18 or over. Proof of identity and age may be required.
  • Use of a false name or address will result in disqualification.
  • Entries that are incomplete, illegible, indecipherable, or inaudible (if made by phone) will not be valid and deemed void.
  • All entries must be made directly by the person entering the competition.
  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.
  • No responsibility can be accepted for entries lost, damaged or delayed in the post, or due to computer error in transit.
  • The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
  • The winner(s) is (are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas.
  • Prizes are subject to availability and the prize suppliers’ terms and conditions.
  •  The promoters reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
  • The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by STAFF SERVICES relating to any post-winning publicity.
  • Unless stated otherwise all postal entries must be made on the relevant coupon or form printed in the magazine.
  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
  • Confirmation of the prize will be made in writing to the winner(s).
  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision.
  • Competitions may be modified or withdrawn at any time.
  • The provider of the prize is specified within the promotional material.
  • The Promoter is Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB
  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.
  • A list of winners will be available by writing into the publisher of the magazine or website at the Promoter’s address no earlier than six weeks, unless otherwise stated, after the close of the competition. Only the surname and county of the winners will be disclosed.
  • Where a coupon or token is necessary for entry, residents of Northern Ireland only may send a stamped self addressed envelope to Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB

for a free copy of such token or coupons.
2. ONLINE COMPETITIONS: STANDARD TERMS AND CONDITIONS

  • Competition details form part of these terms and conditions
  • Entry is open to residents of the UK except employees (and their families) of Staff Services, its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.
  • The entrant(s) must be aged 18 or over.
  • Proof of identity and age may be required.
  • Use of a false name or address will result in disqualification.
  • All entries must be made directly by the person entering the competition.
  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.
  • No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
  • The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
  • The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas. Prizes are subject to availability and the prize suppliers’ terms and conditions.
  • The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
  • The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by STAFF SERVICES relating to any post-winning publicity.
  • Unless stated otherwise all postal entries must be made on the relevant coupon or form printed in the magazine.
  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
  • Confirmation of the prize will also be made in writing to the winner(s).
  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
  • The provider of the prize is specified within the promotional material.
  • The Promoter is Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB
  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.
  • A list of winners will be available by writing into the publisher of the magazine or website at the Promoter’s address no earlier than six weeks (unless otherwise stated) after the close of the competition. Only the surname and county of the winners will be disclosed.
  • Where a coupon or token is necessary for entry, residents of Northern Ireland only may send a stamped self addressed envelope to Staff Services, D Floor, Belfast City Hospital, Lisburn Road, Belfast, BT9 7AB for a free copy of such token or coupons.